Global Head of Managed Services (Business Process Outsourcing)

Our client thrives on innovation and velocity, backed by private equity to fuel ambitious growth plans! This role is tailor-made for a leader who brings the playbook for scaling a global managed service / BPO business unit, who is ready to make significant impacts, drive change across global markets, and nurture international teams to their fullest potential. If you’re a BPO leader who excels in data and process-driven environments and is ready for a challenging yet rewarding career trajectory, we want to hear from you!

Excelsior Search is retained as the exclusive search partner for a fast-paced, private equity-backed organisation experiencing rapid growth. They specialise in providing top-tier Business Process Outsourcing (BPO) / Managed Services, focusing on accounting, regulatory compliance, and legal services for financial institutions worldwide.  With an ambitious growth plan, their culture thrives on high levels of efficiency, performance and continuous innovation, and they are seeking a dynamic leader to help them scale new heights and revolutionise their managed services operations.

This high-impact role offers the opportunity to re-shape and scale their global managed services division, directly influencing the customer experience across international markets and future company growth targets.  It’s a strategic role leading a global team of over 70 members (currently) and the objective is to reorganise, scale, and elevate their BPO services to deliver unparalleled efficiency, profitability, and client satisfaction.  

Key Responsibilities

• Strategic Leadership: Spearhead the global managed services / BPO group, driving growth, scalability, and standardization across processes to enhance efficiency and profitability.  You will have the freedom and flexibility to (in fact they will want you to) to review their managed services operations and reshape as you feel fit in order to ensure best industry practice and scalability for rapid growth.
• Team Development: Lead, recruit, and develop the BPO service team, enhancing product and client facing expertise, business acumen, and fostering professional growth.
• Innovation and Efficiency: Drive automation initiatives and serve as the primary stakeholder for the output of the tech org’s automation team.
• Client Engagement: Act as a senior-level point of contact for global managed services engagements and an advisory figure to the internal leadership team.
• Performance Metrics: Own revenue, cost, and margin metrics, while identifying opportunities to accelerate service excellence and efficiency.
• Project Management: Maintain oversight on customer onboarding projects, ensuring adherence to budget, timelines, and risk management.
• Stakeholder Management: Working in tandem with cross-functional teams across teh company including sales, relationship management, technology and product management leadership.

Measures of Success

• Meeting and exceeding key business outcomes including gross margin targets and efficiency improvements, particularly those impacted by automation.
• Driving excellence in onboarding programs and product adoption to enable swift customer milestones.
• Meeting employee engagement targets and exceeding professional development goals within the team.

Candidate Profile

• This is a business process outsourcing driven managed service proposition, so looking for a strong operational leadership background.
• Demonstrable experience in leading managed service / BPO delivery service teams.
• Domain experience in the areas of either accounting, fund services, regulatory compliance, or legal services for financial institutions.
• Demonstrated capability in scaling service teams and developing talent.
• Technical acumen with a deep understanding of relevant processes and emerging technologies that can be leveraged to optimize business practices.
• Exceptional leadership and communication skills, ability to influence, and foster a global collaborative spirit.
• MBA preferred (but but not required).

What our client offers

• A role at the forefront of transforming BPO services in the financial services sector.
• A culture of growth, innovation, and high performance backed by private equity.
• The chance to work on a global scale, moulding to your vision, growing, leading and nurturing a talented team.
• Competitive remuneration, appropriate executive package.

Elevate your career with a global leadership role at the forefront of Managed Services / Business Process Outsourcing (BPO) innovation for financial institutions. If you’re a BPO leader who excels in data and process-driven environments and is ready for a challenging yet rewarding career trajectory, we want to hear from you!

Location:  flexible, London or other areas of the United Kingdom.

If you have the drive, experience, and leadership acumen we’re seeking, please apply now or introduce yourself in confidence to charlotte@excelsiorsearch.com quoting ref 12219.

Excelsior Search, the trusted international executive search & recruitment partner for capital markets & investment technology, data & research providers.

If this particular role isn’t quite right for yourself, please check out our other open roles on our website here: https://jobs.excelsiorsearch.com 

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